FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
You will receive a Notification Of Dispatch email as soon as your order is on its way, so please include a contact email address when placing your order.

We endeavour to send the majority of orders within 7 working days of placing your order. Please note: Our personalised items can take 4 to 6 weeks to be delivered. As many of our products are handmade and made to order, your order may take a little longer to arrive at busy times such as the Christmas period.

Let us know if it's urgent! If you need your order for a special occasion or specific date then let us know and we will do our best to get it to you on time.

HOW WILL MY ORDER BE SENT?
All UK orders are sent via Royal Mail recorded delivery and should take 1-2 days to reach you. UK orders over £40.00 are upgraded to Special Delivery, free of charge. Overseas orders are sent by “International Signed for” with the Royal Mail and should take 4-10 days. But do allow extra time as packages can be held up in customs. All orders will require a signature.

WILL I BE CONTACTED WHEN MY ORDER HAS BEEN DISPATCHED?
Please provide an email address when placing your order, we will email you to confirm the order and send a Notification Of Dispatch email once the order has been dispatched.

HOW MUCH DOES DELIVERY COST?
All orders to the U.K are subject to a £3.95 P&P charge, regardless of how many items are purchased. Orders over £40.00 are upgraded to Special Delivery, free of charge.

CAN YOU SHIP ORDERS OVERSEAS?
We are always happy to quote for posting overseas, please CONTACT us for a quote.

HELP! MY PACKAGE HASN'T ARRIVED!
If your order doesn't arrive within 7 working days of you receiving a Notification Of Dispatch email from us, then please let us know using the CONTACT FORM

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal

HOW SECURE IS YOUR ONLINE SHOP?
Our online shop uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

WHAT IF I DON'T SEE WHAT I WANT?
Please get in touch, use the CONTACT FORM, we would love to hear from you. As many of our gifts are handmade and made to order we welcome commissions and we will try and meet your specific requests. We can happily try incorporate fabrics with meaning within a design.
We are also happy to try and find specific vintage items for our customers. Let us know what you are looking for and we will try our best to help find your vintage treasure.

DO YOU HAVE A MAILING LIST?
Yes, if you would like to be added to our mailing list and be first to hear about new products, vintage finds, events and news just use our mailing list form. You can also 'like' us on FACEBOOK and HERE too to keep up to date with So Sew Pretty workshops. Or why not follow us on PINTEREST or INSTAGRAM too.

DO YOU HAVE A SHOP?
We don't but throughout the year we pack our bags and take part in fairs and events. Pop over to OUT & ABOUT to see where we shall be. Join our mailing list or become a friend on facebook to keep up to date with all events and news and what handmade lovelies and vintage delights we'll be taking when we set up shop.

WHAT IS VINTAGE?
The majority of our vintage treasures are one of a kind, unique and have been owned and loved (used) before. We only sell what we love, all our vintage treasures have been carefully selected. Vintage items will have some wear commensurate with age but this is all part of their added charm. We describe and show all vintage items as accurately and honestly as possible, with detail to any major flaws or damage. Items will not be refunded due to general patina of age. If you have any specific questions about a vintage item, please CONTACT us before purchasing. We are happy to email more images and provide you with additional information.

CAN I RETURN AN ITEM?
We hope you will be delighted with your purchase from Leah Halliday. However, if you are dissatisfied, we are happy to offer a refund or an exchange, minus any P&P charges. Please CONTACT us to arrange an exchange or return of your order and obtain a returns code. All goods must be returned to us within 7 days of date of dispatch, in re-saleable condition and in original packaging.

No refund or exchange can be given for personalised items, unless the goods are faulty or damaged.Goods should be returned to the address supplied on the delivery note.Please note postage and packaging costs are non refundable unless items are faulty.

Leah Halliday cannot be responsible for returned items which fail to reach us. If returning goods to us please retain proof of postage. Please include your full contact details and the reason for your return with your returned goods.

Any refunds will be completed within 30 days of the goods being returned. Refunds will be processed back via the original method of payment; we cannot refund to a different card or account other than that which was used to fund the original transaction.
If an item is faulty, or not as ordered then, please CONTACT us within 24 hours of delivery to arrange a refund or a replacement.

I HAVE ANOTHER QUESTION……….
You are more than welcome to get in touch by using the CONTACT FORM or give us a call 07762138713